The Loan
Appointment
Our Loan Facilitator will be the first to contact you. The facilitator is
responsible for setting your loan application appointment, and will provide you
with the name of your loan counselor. The facilitator will also review the
information you will need to gather for a smooth and effortless loan
application.
The Loan Application
Your Loan Counselor will promptly contact you at the scheduled time of your
loan application. The loan counselor is responsible for guiding you through the
loan application process, counseling you about various loan products, and
helping you choose the program that is right for you, so your financing package
conforms to meet your needs. Your loan counselor will walk you through what to
expect from application to signing your loan documents at closing. When you're
ready, your loan counselor will help you select the best product and lock your
interest rate.
The Loan in Process
Once your loan application is taken, our operations staff begins to prepare for
your closing. The first step is getting your loan processed and approved. Your
loan processor is responsible for the collection and analysis of your
documentation. With your initial loan package you will receive a checklist of
the items your processor needs in order to confirm your information and get
your loan approved. Your processor is responsible for clearing these conditions
as well as ordering and reviewing your appraisal.
The Loan in Closing
Now you've been approved and you're ready for closing. What's left to do? You
will need to have an appointment set with your closing agent (typically a title
company or closing attorney). You will also need to know how much money you'll
need, where to take it and if you'll need to bring anything else with you. This
is where our closer will assist you. Our loan closers are responsible for
getting your loan documents to your closing agent, providing you with the items
you will need to bring with you and, most importantly, providing you with your
final closing figures. Once your appointment with your closing agent has been
established, your SIRVA Mortgage closer will work hand-in-hand with your
closing agent to provide you with this information in a timely manner so that
you can prepare for the closing of your new mortgage.
After Closing
After your loan closes, you should expect to receive the following items in the
mail:
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1.
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The "Goodbye Letter". SIRVA Mortgage will sell your loan to
one of our investors after closing. As part of the sale, the servicing of the
loan will also be sold. SIRVA Mortgage will notify you of your new servicer
with a Goodbye Letter.
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2.
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The "Hello Letter". Your new servicer will also send you a
notification of the change. This change will not affect your loan terms in any
way. Your loan program cannot change with a change of servicer. Your hello
letter may also include information on establishing direct payment to your
checking/savings account for your convenience.
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3.
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Our Customer Service Survey. At SIRVA Mortgage, we appreciate
your feedback. Please feel free to recognize an outstanding service or provide
insight on our processes.
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